Tech Support Channels
A 60–Minute Ticket Response Guarantee
All your support requests will be replied to in no more than 60 min after the support ticket or email was submitted. If your case needs additional assistance from a server administrator, we’ll forward the trouble ticket or the email to the person on duty, in a timely manner and we will leave a note to let you know that more time will be required for arriving at the best solution. If you order our Optional Admin Services package, any of the services included there will be carried out whenever you choose.
A Top–Notch Client Care Service
Our technical support team will be available to you 24–7 should you require assistance while working with our Online Control Panel or with any of the apps that we have preinstalled for you on the dedicated web hosting server. Furthermore if you need help handling the standard administration tasks on your dedicated hosting server, you can take a glance at our Optional Admin Services package, that includes backup hard disk space, weekly Operating System updates, troubleshooting and software installation services, server monitoring and rebooting procedures, etc.
An Easy–to–Navigate Help Area
Every dedicated web hosting plan is fitted out with our free–of–charge Online Control Panel, which sports an extensive knowledge base and a group of step–by–step video tutorials. Whenever you require assistance working with the Online Control Panel, just click on the Videos or Help buttons in the upper right corner.