Help and Support Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Response Warranty

  • Our tech help and support team is on–line 24x7 to reply to all of your current help requests. Every ticket you submit to us will be taken care of within up to one hour. If your situation requires some help from an admin, we’ll send the ticket to the person on shift and will let you know that the issue is under control.

  • Top quality support service
  • Professional Client Support Service

  • We deliver around the clock customer help by using a super–fast ticket solution built into your Control Panel. You’ll be able to write to us anytime about any of the applications that come pre–installed on the virtual server, including the chosen Linux OS version, the server management panel and our custom produced Online Control Panel.

  • Intuitive help center
  • A Descriptive Help Zone

  • An exhaustive and regularly updated knowledge base is integrated into our custom–built Online Control Panel. It gives you quick tips about how to execute all of the general web site administration tasks. The Help zone includes in–depth how–to articles and step–by–step video guides. You can gain access to the Help zone by pressing the Help or Video buttons in the upper right part of each Control Panel section.