24/7 Customer Support in Shared Hosting
All of our shared hosting plans feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our web hosting solutions well before you make a purchase or you're an existing customer and you have a question or a issue, you can contact us any time, which includes weekends and holidays. We have many channels to contact us - a couple of telephone lines globally for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more technical issues or any matters that need extra time to analyze and deal with. Unlike many other web hosting service providers, our trouble tickets have a guaranteed max response time of just 1 hour, which means that whatever your problem is, it will be resolved timely and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated hosting plans that we provide include 24/7 customer and tech support, which means that whatever the problem you experience, you'll be able to contact us and we'll assist you at once. The guaranteed answer time for each e-mail message or trouble ticket that you open through your Hepsia website hosting Control Panel is only 1 hour; usually the reply time rarely is more than 20 minutes. Furthermore, we have telephone support with several local numbers around the globe plus a live chat, which means that you'll be able to contact us and receive more information about our services even if you do not have an account yet. We can assist you with nearly any question or an issue you have - payment methods, package features, e-mail setup, web hosting account settings, etc. If you use our services, you will not ever have a scenario where you should wait for a day or two to get an issue solved like you may need to do with a lot of other companies.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time guarantee, you will benefit from lightning-fast support when you acquire a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, as a result any time you open a ticket via your billing account or you send an e-mail message about any kind of issue with your server or the pre-installed software on it at any time of the day, you will get a reply within 1 hour, even during holidays. Our ticketing system is the perfect option if the matter in question requires more time to be solved or when it needs to be given to our administrators, since it's a lot easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to call us or talk to a live representative using our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.